FAQ

Help, my cutter files are upside down in my slicer?

We draw our model files with the handle at the top. You will need to rotate the cutter 180 degrees so the handle is on the printing plate prior to slicing for them to print correctly. We have a couple videos on YouTube with how to rotate the model. 

Prusa Slicer - https://youtu.be/5LYiM3k9E8s

Cura - https://youtu.be/NQcEmFi1vYU

What are your processing times?

Please check the home page or banner at the top of each page for our current cookie cutter processing times. Processing times do not include shipping time. Please ensure that our current processing time and shipping time will get your order to you when needed. We do not cancel or refund orders due to processing times. 

Do you offer a rush order processing?

We currently do not offer rush processing. 

How is my order shipped?

All orders are shipped via USPS First Class mail. USPS Priority mail is available at checkout. Once orders are delivered to USPS we are not responsible for lost orders. Please contact USPS first for any shipping issues. 

How large are your cookie cutters?

Each product page will have a drawing for each size cutter. If the drawing scale is 1:1 the page can be printed on an 8.5" x 11" paper without page scaling and the drawing will be at the actual size of the cookie cutter. Other scale factors will not print to actual size. 

Can you make me a custom cookie cutter?

Depending on available time we can create custom cookie cutters for you. Contact us via email poursomesugarcutters@gmail.com to discuss your custom cookie cutter needs.